Refund policy
We apply a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fille.delune@yahoo.com. Please note that returns should be sent to the following address:
61 Bd Bompard, 13007 Marseille, France
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at fille.delune@yahoo.com for any return-related questions.
Please don’t hesitate to contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
As stated above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at fille.delune@yahoo.com.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fille.delune@yahoo.com. Please note that returns should be sent to the following address:
61 Bd Bompard, 13007 Marseille, France
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us at fille.delune@yahoo.com for any return-related questions.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as custom products (special orders or personalized items).Please don’t hesitate to contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.14-Day Cooling-Off Period for EU Customers
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.As stated above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund has been approved or not.If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at fille.delune@yahoo.com.
